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Multi-lingual Updates

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Community Resource Page 

As state and local health departments continue to take proactive measures against COVID-19, The Center is working to provide up-to-date information to the community. In order to help you prepare and stay informed, we have compiled a Community Resource Page that contains links to important state and local guides. This information will be updated as additional resources become available. 

Our highest priority is the health, safety, and well-being of our clients and community.
In response to the COVID-19 public health crisis, effective Monday, March 16th, The Center Utica will suspend on-site services and move to remote work plans for staff. 
From Shelly Callahan, The Center's Executive Director
We are reassuring anxious families, working in many languages to provide critical information and updates, and identifying emergency resources for those whose employment and basic needs resources are impacted by this crisis.
(more here)

Here's how we're adjusting: 
-Tone will be providing written translated, language access email or request your translation by visiting

- Compass Interpreters will be providing language access to our community in person, via phone or video. 
(phone) (315) 749-7080 (315) 801-5556 - voicemail only
All other programs and services can be contacted by calling our main number 315 (738) - 1083 or emailing us at

The Center COVID-19 Plan

Compass Interpreters COVID-19 Plan

Local/State/National Updates: 

Local information

  • By Executive Order, masks must be worn when in public. 
  • Oneida County Health Department Webpage: and Oneida County COVID-19 Dashboard 
  • Oneida County has established a mental health hotline. The number is 1-800-678-0888. Local mental health professionals are available to assistyou from 8:30 a.m. to 6 p.m. Monday through Friday.

Senior Shopping Hours for Local Businesses

Oneida County Sheriff's Home Alone Checklist for Kids

New York State


Daily Updates:


New York State also has set up a hotline for mental health needs. That number is 1-844-863-9314.

"Matilda's Law" includes the following rules for vulnerable populations:

  • Remain indoors;
  • Can go outside for solitary exercise;
  • Pre-screen all visitors and aides by taking their temperature and seeing if person is exhibiting other flu-like symptoms;
  • Do not visit households with multiple people;
  • Wear a mask when in the company of others;
  • To the greatest extent possible, everyone in the presence of vulnerable people should wear a mask;
  • Always stay at least six feet away from individuals; and
  • Do not take public transportation unless urgent and absolutely necessary. 


  • People should not gather in groups of more than 10 people
  • Schooling should be at home and travel and social visits should be avoided
  • If anyone in a household tests positive for the virus, everyone who lives there should stay home  

How to Get Healthcare

  • If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider.
  • Call before going to a doctor’s office, urgent care or emergency room
  • Call the COVID-19 information line at 315-798-5431 if you have questions
  • Ask for an interpreter if you need language help
  • CALL 911 if you have a medical emergency!


Testing is free to all New Yorkers as ordered by a health care provider or by calling the NYS COVID-19 hotline at 1-888-364-3065.

Local Testing Locations

Testing for COVID-19 is approved for individuals who meet one or more of the following criteria:

  •  A person who has symptoms of COVID-19 (e.g. fever, cough, and/or trouble breathing), if the individual is 70 years of age or older, the individual has a compromised immune system, or the individual has an underlying health condition;
  • A person has had close (i.e. within six feet) contact with a person known to be positive with COVID-19; • A person is in either voluntary or mandatory quarantine;
  • A person is employed as a health care worker, first responder, or an essential worker who directly interacts with the public while working;
  • A person has had a possible exposure that requires testing – as determined by the treating clinician in consultation with state or local department of health officials;
  • A person has other factors set by the NYS Dept. of Health based on home address, occupation, or other condition
  • Any person who attended any of the recent protests across the state.


Updates here:

Symptoms & What to do if you're sick: 

The symptoms of COVID-19 are cough, fever, and shortness of breath.

There is currently no treatment or vaccine for COVID-19. Symptoms will be treated.

If you are experiencing mild symptoms, you are encouraged to stay home and contact your healthcare provider by phone for guidance on what to do next.

Please do not go directly to an emergency room or urgent care.

If you have severe symptoms, such as difficulty breathing, you should seek care immediately.

Please let healthcare personnel know you have been exposed to COVID-19.

If you are an older patient, an individual with an underlying medical condition, or are immunocompromised, contact your physician early in the course of even mild illness.

For general questions about COVID-19:

NYS Hotline: 1-888-364-3065



Oneida County Health Department:

If you have questions, contact your health care provider or you can call OCHD at 315-798-6400


General Information: (click to follow links) 

New York State Department of Health

Oneida County Department of Health

U.S. Center for Disease Control 


Cleaning and Disinfection Guides (Click to follow links)


Health Insurance Questions 

  • If you have questions or concerns about health insurance costs related to COVID-19 tests or care, please call the OAG’s Health Care hotline: 1-800-428-9071.


Consumer Protection Tips 

  • Beware of scammers selling bogus medical treatments and learn the facts about the coronavirus. 
  • Report incidents of price gouging by filling out a Price Gouging Complaint Form with the Attorney General's Office. 
  • Use caution when making charitable donations. You should never feel rushed or pressured to donate, and never make donations in cash, by gift card, or by money wire.
  • Beware of Coronavirus-related investment scams. The U.S. Securities and Exchange Commission recently warned investors about coronavirus investment frauds. If investors are aware of or suspect securities fraud or wrongdoing, they can contact the OAG's Investor Protection Bureau.


Employment Protections 

​You may need to take time off from work if you are sick or if a family member is sick. Your employer may have a sick leave policy that provides you with paid sick days or you may have paid sick days if you are a union member. If your employer does not have a policy or contract guaranteeing you paid sick leave, you may still have protections under certain laws.

  • Workers in New York State have up to 10 weeks of paid leave to care for a family member with a serious health condition. This leave may not be used for your own health condition. For more information, please visit the NYS Paid Family Leave resource site. 


  • The Family and Medical Leave Act provides for up to 12 weeks of unpaid leave if you have a serious health condition or are caring for a family member with a serious health condition. You must have worked for your employer for a year and your employer must have 50 or more employees. For more information, please visit the U.S. Department of Labor. 


  • If you are sick, you may also be able to request unpaid leave as a reasonable accommodation under laws that prohibit disability discrimination. For more information, please visit the NYS Division of Human Rights 


  • If you have questions about your rights in the workplace or if you believe your employment protections have been violated, please contact the OAG’s Labor Bureau: 212-416-8700.


  • Unemployment Insurance is potentially available to workers who are fired for taking time off from work due to illness and they may apply for unemployment insurance once they are able to work. For more information, please visit the NYS Department of Labor.


  • Short term disability insurance is potentially available to workers who take time off due to illness. For more information, please visit the NYS Workers’ Compensation Board.