Join Our Team

Status:  Part-time (20 hrs/week)                                                                               
Reports to: Manager of Community & Safety Education
Supervises: None
Department: Traffic Safety

JOB PURPOSE: Responsible to assist with the development and implementation of culturally tailored outreach regarding traffic safety education. Preference will be given to bilingual candidates with the ability to effectively communicate with refugee and immigrant communities served by The Center.

DUTIES: Assist the Manager with education and individual counseling related to traffic safety measures for refugee and immigrant populations, while providing culturally and linguistically appropriate guidance to increase understanding and incorporation of traffic safety concepts into personal behaviors.

QUALIFICATIONS:

• Associate's degree in health and human services, or equivalent combination of education and experience preferred.
• Experience working with refugee populations. Strong analytical and problem solving skills.
• Superior verbal/written skills and presentation skills.
• Computer proficiency including Microsoft Office Suite and experience with data entry and database management
• Strong interpersonal skills essential.
• Bi-lingual preferred.

PRIMARY FUNCTIONS:

• Manage and maintain the social media accounts that are utilized by the Traffic Safety Program to provide educational materials and messaging to the greater community.
• Assist the Manager with data collection and maintaining the traffic safety database to track outcome measures.
• Be certified to as a child passenger safety technician.
• Other duties as assigned.

OTHER FUNCTIONS:

• Ensures programs are administered in accordance with federal and state regulations and in compliance with contract/funding requirements.
• Coordinates services with other departments of The Center to assure the client receives a full range of services provided by the agency.
• Participates in agency long range planning to assure future growth and development of The Center.
• Promotes the traffic safety program in the community by attending community functions, speaking on behalf of the agency and serving as a liaison with related agencies and service providers.
• Any other duties required by the agency, contracts, the supervisory management or the Board of Directors of the agency.

Status: Full-time
Reports to: Chief Operating Officer
Position Type: Program Coordination / Case Management

JOB PURPOSE: Responsible for the implementation and coordination of the Services to Older
Refugees Program (SORP), which provides comprehensive case management, outreach,
naturalization assistance, and community engagement activities for older refugees and eligible
immigrant populations. The SORP Coordinator will provide culturally and linguistically
appropriate services that support healthy aging, independent living, access to mainstream aging
services, and social integration for older refugees in the Mohawk Valley region. Preference will
be given to bilingual candidates with the ability to effectively communicate with refugee and
immigrant communities served by The Center.

DUTIES: Coordinate and implement all program activities related to the Services to Older
Refugees Program, including outreach, intake and assessment, case management, referrals,
community education workshops, socialization and engagement activities, interpretation and
translation coordination, and naturalization assistance for eligible older refugees. The SORP
Coordinator will work collaboratively with internal departments and community partners to
ensure older refugees have access to culturally responsive services that promote wellness,
independence, citizenship attainment, and community integration.

QUALIFICATIONS:
• Associate’s degree in human services, social work, public health, gerontology, or related
field preferred; equivalent combination of education and experience considered.
• Experience working with refugee, immigrant, and culturally diverse populations required.
• Knowledge of aging services, public benefits systems, and community-based resources
preferred.
• Demonstrated experience with case management, community outreach, and program
coordination.
• Strong verbal and written communication skills and presentation skills.
• Computer proficiency including Microsoft Office Suite and experience with data entry
and database management.
• Ability to maintain accurate documentation and confidential records.
• Strong organizational, interpersonal, and problem-solving skills essential.
• Ability to work collaboratively with community partners and multidisciplinary teams.
PRIMARY FUNCTIONS:
• Conduct outreach and engagement activities to identify and recruit eligible older refugees and immigrants for participation in the SORP program.
• Complete participant intake, determine eligibility, conduct comprehensive assessments of needs, and develop individualized case management plans.
• Provide ongoing case management services and regularly update participant service plans to address changing needs.
• Coordinate referrals to community agencies and mainstream aging service providers including the Oneida County Office for the Aging, 50 Forward Mohawk Valley, and other partner organizations.
• Organize and facilitate community education workshops and culturally responsive educational activities for older refugees and community stakeholders.
• Coordinate and implement socialization and community engagement activities that reduce isolation and increase opportunities for participation in community life.
• Provide or coordinate interpretation and translation services to ensure meaningful access to services and information.
• Assist eligible participants with naturalization and citizenship services, including naturalization counseling, citizenship referrals, assistance with forms and waivers, and coordination of English/Civics instruction.
• Maintain participant files, case notes, service documentation, and program data in compliance with agency, state, and federal requirements.
• Track program outcomes and prepare reports required by funding agencies.
• Participate in cross-training activities with community organizations and service providers to strengthen community capacity to serve older refugees.
• Promote the SORP program through presentations, workshops, coalition participation, and community events.
• Collaborate with other agency departments to ensure comprehensive service delivery for clients.

OTHER FUNCTIONS:
• Ensure program activities are administered in accordance with federal and state regulations and in compliance with contract and funding requirements.
• Maintain collaborative working relationships with community agencies, aging service providers, healthcare providers, and refugee-serving organizations.
• Participate in community coalitions, meetings, and trainings related to aging, refugee services, and immigrant integration.
• Assist with quality assurance activities, monitoring, and evaluation efforts related to program performance.
• Any other duties required by the agency, contracts, supervisory management, or Board of Directors.

Qualifications

Bachelor’s degree in health and human services or education, or equivalent combination of education and experience preferred. Demonstrated previous experience working with low income communities. An understanding of the needs of low-income immigrants in the proposed region. Knowledge of the region and its economy, and the services provided to low-income immigrants through community-based organizations and other entities. Experience developing effective collaborative relationships with community-based organizations and other entities. Experience working with refugee/immigrant populations. Multi-cultural competence and familiarity with working with Limited English Proficient (LEP). Strong analytical and problem solving skills. Superior verbal/written skills, bi-lingual and bi-cultural skills and presentation skills. Strong knowledge and understanding of health, human, education and social related services, multicultural orientation, and community resources related to refugee populations. Ability to speak a language aside from English that is in the top languages spoken by limited English proficient low-income immigrants in the region is preferred.

Responsibilities Include:

• Establish and lead a local “Immigration Integration Round Table” program including but not limited to representatives from members of the private sector, local governments, community based organizations, immigrants, local businesses, chambers of commerce, farm workers, farm owners, CAAs, refugee resettlement agencies, immigrant service providers and members of the community.
• Work with the ONA Opportunity Center(s) and other partners in the service area and develop and implement types of events to be held at the partner agency to meet the needs of the immigrant community.
• Create a strategic plan to recruit a significant number of community volunteers.
• Recruit significant number of community volunteers who will help low-income immigrants learn about existing services.
  Track and create a calendar of local immigrant-related events on the ONA website.
• Conduct Informational sessions about welcoming immigrants, including outreach for these events.
• Responsible for all program documentation and reporting

Other Functions:

• Ensures programs are administered in accordance with federal and state regulations and in compliance with contract/funding requirements.
• Coordinates services with other departments of The Center to assure the client receives a full range of services provided by the agency. 
• Participates in agency long range planning to assure future growth and development of The Center. 
• Promotes the health and education programs in the community by attending community functions, speaking on behalf of the agency and serving as a liaison with related agencies and service providers. 
• Any other duties required by the agency, contracts, the supervisory management or the Board of Directors of the agency. 

The Program Coordinator for the Many Cultures Learning Lab (MCLL) will lead the implementation, coordination, and evaluation of a comprehensive, culturally responsive education initiative serving refugee, immigrant, and Latino youth and their families in the Mohawk Valley region.

Funded through the LUCHA New York initiative, the MCLL program expands access to educational enrichment, family literacy, digital inclusion, and after-school and summer learning opportunities. The Coordinator will oversee program activities including tutoring, family engagement workshops, STEM and arts programming, and digital literacy training, ensuring services are linguistically accessible and culturally grounded.

Primary Responsibilities

Program Coordination & Implementation

• Coordinate all MCLL program activities including after-school tutoring, summer learning programs, family workshops, and enrichment activities
• Develop and manage program schedules, curriculum supports, and activity planning aligned with LUCHA priority areas (education, language access, workforce exposure)
• Ensure culturally and linguistically responsive service delivery across all program components
• Oversee participant recruitment, enrollment, and retention strategies targeting refugee, immigrant, and Latino youth and families

Family Engagement & Education

• Lead multilingual family literacy and parent engagement workshops focused on school navigation, educational support, and digital access
• Support caregivers in understanding school systems, communication tools, and student success strategies

Youth Development & Enrichment

• Coordinate tutoring, STEM, arts, and culturally responsive programming for youth participants
• Organize mentorship opportunities and career exposure events with community professionals
• Support youth social-emotional development through safe, inclusive, and engaging program environments
• Connect youth with volunteers and mentors to assist with tutoring and program activities

Digital Literacy & Access

• Connect individuals to digital literacy workshops for youth and caregivers
• Coordinate distribution and tracking of devices (e.g., Chromebooks) and technology supports
• Ensure participants can effectively access educational platforms, school portals, and online resources

Data Collection, Evaluation & Reporting

• Track program participation, outcomes, and performance metrics
• Administer participant surveys and collect qualitative and quantitative data for grant reporting
• Maintain accurate records and ensure compliance with LUCHA grant requirements

Job Type: Independent Contractor

Qualifications

Language Skills:               English (Advanced Level Required)

                                          Another Language (Native Level Preferred)

Age:                                  18 and above

Education:                         High School or Equivalent

Interpreting Experience:   1 year

Certification/Licensure Requirements

Languages we are looking for:

Bosnian

Hindi

Malay

Rohingya

Spanish

Ukrainian

Job Descriptions:

• Provide accurate on-site interpretation in medical, legal, education, community, and government settings.
• Adhere to all Compass Interpreters policies related to information security and confidentiality, including but not limited to HIPAA, FERPA, and other relevant regulatory requirements.
• Follow all interpreter ethics standards.
• Participate in mandatory training and meetings.
• Effectively manage assignments, demonstrating punctuality, preparedness, and strong communication skills.

We offer:

• Competitive pay
• Flexible scheduling
• Medical, legal, and community interpretation training
• Professional growth
• A caring environment and supportive team.

Please complete the online form or directly send your resume to qinji@compassinterpreters.org

Department: TONE — translation of nearly everything

Job Summary: Tune in, turn it up, join us! Provides professional translation services from requested source text to target text in accordance with Project Manager requests, client specifications, and deadlines. We hire translators on a continuing basis. All positions are as freelance translators. No full-time positions are available.

Accountabilities: All translators report to the translation Manager and work closely with the Translation Coordinator. Translators are hired as independent contractors and can work anywhere around the world. All communication is done electronically and all translations are electronic documents. 

Essential Duties and Responsibilities:

• Translate or review requested text accurately and completely, conveying the meaning of the source target into the target text
• Ability to translate 250 words p. hour, 2,000 words p. day, 10,000 words p. week.
• Complete accepted jobs in accordance with project specifications and within deadline
• Format all individual document requests in accordance with the original
  
  

Additional Employment Expectations:

• Translation Memory software – such as Wordfast, MemoQ, SDL Trados, XTM, Across, Xbench, Déjà Vu – is an advantage
• All applicants are subject to an interview process. Applicants may be asked to complete sample translation or deliver a small sample without payment unless proof of language proficiency, language testing, or a nationally/internationally recognized certificate is provided.

Volunteer with The Center to help refugees, immigrants, and the greater Mohawk Valley community feel welcome. 

We need volunteers in a number of areas, including refugee resettlement, tutoring English, assisting with citizenship test preparation, and administrative assistance. Some remote volunteer opportunities may be available. 

If you're interested in becoming a volunteer, complete the application below, and submit your updated resume and cover letter on the next page. 

The Center Volunteer Application

You'll be contacted about current volunteer opportunities. Thank you for helping to create a community of welcome. 

The Center is currently seeking individuals who are interested in interning at our organization. Internship opportunities are available for the fall and spring semesters as well as a summer break.

Specific positions may change from semester to semester. Minimum hours and workload vary depending on the department and internship position. If you're the community builder we are looking for, apply today!

The organization prefers individuals who are pursuing studies in the following areas:

• International Studies/Relations
• Human Rights
• Human Services
• Government
• Journalism
• Communications
• Public Relations
• Computer Sciences/Graphic Design
• Human Service
• Language
• Anthropology

University students of any level of study will be considered. Prospective interns who match our organization's needs will be contacted for an interview.  After the interview process, a final decision will be made.

To apply:
1) Click Here to complete the application
2) Upload the completed application to the online application (access the online application by clicking "Apply Now" below)
3) Having difficulty with the online application: Send to Elise Incze elisei@thecenterutica.org 

Department: Volunteer Coordinator

Volunteer Position: Clothing Closet Volunteer

Position Summary: Volunteers will work one-on-one with individuals to provide clothing and some household / hygiene goods. Responsibilities include greeting participants, sorting donations, respecting confidentiality, working in accordance with the agency's mission and adhere to its policies by honoring the volunteer agreement, and completing other tasks as needed.

Responsibilities and Duties:

• Maintain a welcoming spirit and greet clients as they enter The Clothing Closet
• Determine the size(s) of the client(s) and assist them with their clothing needs within the closet guidelines
• Accurately record information regarding the frequency of use and number of items leaving the clothing closet
• Manage the inventory and sort incoming clothing donations and replenish the closet with stock items as necessary
• Clearly and accurately label donations and store in correct locations
• Organize displays in the closet 

Accountabilities: Volunteers are required to have strong organizational skills and the ability to interact successfully with a diversity of  and languages. Any language(s) spoken in addition to English is a plus but not required. Volunteers typically make a commitment of 2-3 hours per week with some flexibility depending on the need of items / volunteers available. Clothing Closet volunteers will report to the Volunteer Coordinator.

Volunteer Position: Tutor - English

Department: Adult Learning and/or Office for New Americans 

Position Summary: Work one on one or in small groups with immigrants and refugees studying the English language. 

Responsibilities and Duties:

• Practice English 
• Keep track of progress and work on areas that need improvement
• Maintain confidentiality of clients at all times  

Accountabilities: This volunteer position is available for two different departments at the Center. Our Adult Learning department which provides English classes everyday through a partnership with MVCC needs tutors for some of their students. Our Office for New Americans program also needs tutors to assist individuals outside of regular English language classes or at other locations in the City where English instruction is provided.

Volunteer Position: MAC Mentor 

Department: Making a Connection Program (MAC Grant)

Position Summary: Mentors will be paired with one or more of our participants to help refugee youth and young adults achieve their academic and professional goals! 

Responsibilities and Duties:

• Meet and maintain communication with mentee
• Provide mentee with guidance necessary for adjusting to life in America and accomplishing their goals
• Follow-up with the MAC Program Manager to update them about the mentee's progress and any needs the mentee may have  
• Participate in MAC programming and events   

Accountabilities: This mentor position will be paired with a MAC participant based off of the participants needs and goals. Mentors will be required to maintain communication with their mentee and the MAC Program Manager. This is a new grant program at the Center with the purpose of matching refugee youth ages 15-24 with positive adult mentors to promote positive civic and social engagement and support individual educational and vocational advancement.

Volunteer Position: Tutor - Naturalization Exam

Department: Office for New Americans 

Position Summary: Work one on one or in small groups with immigrants and refugees studying for their naturalization exam to become U.S. Citizens. Individuals must learn 128 civics questions and be able to communicate in basic information in English.

Responsibilities and Duties:

• Practice civics questions and speaking English with individuals or in small groups
• Keep track of progress and work on areas that need improvement
• Maintain confidentiality of clients at all times  

Accountabilities: This volunteer will report directly to the Project Coordinator for the Office of New Americans Opportunity Center

Department: Office for New Americans (ONA) - Immigrant Resource Program

Volunteer Position: Immigrant Helping Hands Volunteer

Position Summary: The Center actively seeks enthusiastic and dynamic members from immigrant and refugee communities to volunteer in our program. Our goal is to support immigrants and refugees in the Mohawk Valley region to succeed as they create their new lives here. As an Immigrant Helping Hands volunteer, you will play a pivotal and valued role in empowering immigrants and refugees within your community.

Average Time Commitment: 5 hours per month.

Responsibilities and Duties:

1. Engage with members of the immigrant community in the Mohawk Valley region regularly, preferably in person, by attending local meetings, churches, and school events to share timely, relevant, and trusted information and resources.
2. Build connections, develop networks, and identify gaps in services for immigrants in the community, particularly those who are underserved.
3. Collect feedback from immigrants and share this information with the Immigrant Resource Coordinator. 

Accountabilities: 

• Bilingual in English and other languages including, but not limited to, Arabic, Bosnian, Burmese, Dari, Karen, Kinyarwanda, Pashto, Spanish, Swahili, Russian, and Ukrainian.
• Computer proficiency.
• Strong communication skills.
• Ability to take direction and work independently.
• Confidentiality and discretion.
• Cultural awareness and sensitivity.
• A welcoming attitude.

For more information, please contact Cecilia Calero, The ONA Immigrant Resource Coordinator, at (315)801-5528 or send an email to ceciliac@thecenterutica.org.

Volunteer with The Center's Employment & Workforce Development Department to help refugees, immigrants on the path to employment & workforce development. 

We need volunteers to assist with job orientations and with our employment specialists. 

If you're interested in becoming a volunteer, complete the application below, and submit your updated resume and cover letter on the next page. 

The Center Volunteer Application

You'll be contacted about current volunteer opportunities. Thank you for helping to create a community of welcome. 

Department: Employment

Volunteer Position: Data and Marketing Assistant

Position Summary: As a Data and Marketing Assistant, the candidate will play a crucial role in organizing and analyzing data within our system. This includes organizing files and ensuring they are kept up to date. Additionally, the volunteer will collaborate closely with the marketing team to integrate data-driven strategies into our outreach efforts, ensuring maximum impact in reaching our target audience.

Average Time Commitment: Two days per week