Our Health Access Program provides extended case management services for individuals who are beyond 90 days of intensive case management. This special medical and additional case management predominantly consists of helping individuals with various medical services. The program works closely with the refugee resettlement department and assists with referrals to primary care physicians (PCPs) and other health services as needed. The Center is committed to providing quality programs that result in the best outcomes for its clients.
Health Access office hours are by appointment ONLY during the following times:
- Monday 10:00 AM to 12:00 PM
- Tuesday through Thursday 8:30 AM to 12:00 PM
- Friday 8:30 AM to 12:00 PM
- Gain and maintain benefits through the Department of Social Services
- Link individuals to medical specialists and PCPs
- Make referrals to mental health programs
- Resolve issues related to medical bills
- Make referrals to care management through the CNY Health Home
- Language assistance available upon request
I need help, can I just stop by?
Unfortunately, no. The Health Access Coordinator is only at The Center during the day at specific times. Please call us to make an appointment.
I do not speak English, can you still help me?
Yes. If you need language assistance during your appointment we can make arrangements for interpreters.
My family has many medical problems, can you help me?
Yes. Our program is designed to help you find a specialist, understand insurance, understand your medical bills, and refer you to other support services as needed.
Is this program only for refugees and immigrants?
At this time, this program is only available to refugees and immigrants. However, if you do not know where to get support for your medical situation, we may be able to refer you to other health navigators and community support staff at other locations in Utica. Please call us if you need assistance.
Do I need to pay anything for your help?
Our Health Access Program is FREE to all refugees and immigrants.