Our Health Access Program provides extended case management services for individuals who are beyond 90 days of intensive case management. This special medical and additional case management predominantly consists of helping individuals with various medical services. The program works closely with the refugee resettlement department and assists with referrals to primary care physicians (PCPs) and other health services as needed. The Center is committed to providing quality programs that result in the best outcomes for its clients.

Health Access office hours are by appointment ONLY during the following times:

  • Monday - Wednesday - Friday 8:00 AM to 4:00 PM 

Program Highlights

  • Shape Created with Sketch. Gain and maintain benefits through the Department of Social Services
  • Shape Created with Sketch. Link individuals to medical specialists and PCPs
  • Shape Created with Sketch. Make referrals to mental health programs
  • Shape Created with Sketch. Resolve issues related to medical bills
  • Shape Created with Sketch. Make referrals to care management through the CNY Health Home
  • Shape Created with Sketch. Language assistance available upon request

Key Contact Information


  • Unfortunately, no. The Health Access Coordinator is only at The Center during the day at specific times. Please call us to make an appointment.

  • Yes. If you need language assistance during your appointment we can make arrangements for interpreters.

  • Yes. Our program is designed to help you find a specialist, understand insurance, understand your medical bills, and refer you to other support services as needed.

  • At this time, this program is only available to refugees and immigrants. However, if you do not know where to get support for your medical situation, we may be able to refer you to other health navigators and community support staff at other locations in Utica. Please call us if you need assistance.

  • Our Health Access Program is FREE to all refugees and immigrants.

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